Returns and refunds

RoboGear BD | Robotics, Electronics & DIY Components
Last Updated: October 30, 2026

1. Our Commitment

At RoboGear BD, we want every customer to shop with confidence. We aim to provide quality robotics components, development boards, sensors, modules, and DIY electronics products.

If you receive an incorrect, damaged, defective, or incomplete product, our support team will help you review the issue and determine an appropriate solution under this policy and applicable consumer protection laws.

2. Return Eligibility

You may request a return or replacement if:

• You receive a product different from what you ordered.
• The product arrives physically damaged.
• The product is defective upon arrival.
• Essential parts or accessories included in the product description are missing.
• The delivered item materially differs from its advertised specifications.

For prompt assistance, we recommend contacting our support team within 7 days of delivery. This proposed reporting period must be confirmed by RoboGear BD before publication and does not limit any rights available under applicable law or an applicable product warranty.

3. Special Conditions for Electronics

Robotics and electronic components may be sensitive to incorrect wiring, reverse polarity, excessive voltage, short circuits, static electricity, and unsuitable power supplies.

When reviewing a return request, we may examine:

• Physical condition of the product.
• Evidence of soldering or modification.
• Wiring connections and operating voltage.
• Signs of short circuits or electrical damage.
• Product specifications and intended use.

Damage caused by incorrect installation, misuse, unauthorized modification, or unsuitable electrical connections may not qualify for voluntary replacement or refund.

4. Non-Returnable Situations

Subject to applicable consumer rights, voluntary returns may not be available for:

• Products damaged by misuse or incorrect wiring.
• Components physically modified or soldered after delivery.
• Products damaged by overvoltage, reverse polarity, or short circuits after receipt.
• Items with missing components caused by the customer's handling.
• Custom-made or specially configured products where no defect or order error exists.
• Change-of-mind requests for correctly supplied and functioning electronic components, unless specifically permitted.

5. How to Request a Return

To submit a return request:

1. Contact RoboGear BD customer support.
2. Provide your order number and purchase details.
3. Explain the issue clearly.
4. Attach photos or a short video showing the problem.
5. Wait for the support team's instructions before sending the product back.

Please retain the original packaging, accessories, and invoice whenever possible.

6. Product Inspection & Replacement

After receiving a return request, our support team will review the available evidence. If necessary, the product may need to be physically inspected or tested.

Where a valid issue is confirmed, the appropriate resolution may include replacement, repair, or refund, depending on the circumstances, product warranty, and applicable law.

If an identical replacement is unavailable, we will discuss an appropriate alternative with the customer.

7. Refund Process

Once a refund is approved, RoboGear BD will inform you of the refund amount, payment method, and expected processing period.

Refunds may be arranged through the original payment channel or another mutually agreed method, subject to payment-provider restrictions and applicable law.

Actual crediting time may depend on banks, mobile financial services, and payment gateways.

8. Return Shipping Charges

Return shipping arrangements and costs will be communicated after reviewing the request.

For confirmed incorrect, defective, or damaged deliveries, we will determine the appropriate shipping-cost resolution in accordance with applicable law and the circumstances of the order.

Please do not return products without receiving instructions from our support team.

9. Warranty Support

Some products may include a manufacturer or seller warranty. Warranty availability, duration, and conditions depend on the individual product.

Please review the product description or contact our support team to confirm available warranty coverage. Any applicable warranty and statutory consumer rights remain separate from our voluntary return arrangements.

10. Order Cancellation

If you wish to cancel an order, please contact our team as early as possible.

Cancellation may be possible before dispatch. Once an order has been shipped, cancellation may depend on its delivery status, payment arrangement, and applicable terms.

11. Contact & Support

For return, replacement, refund, or warranty inquiries, please contact RoboGear BD through our official support channels.

• Website: https://robogearbd.vercel.app
• Support Email: [Official Support Email]
• Phone / WhatsApp: [Official Support Number]
• Support Hours: [Business Hours]

Please include your order number for faster assistance.

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Important Notice

This policy should be read alongside applicable consumer protection laws of Bangladesh. Nothing in this policy is intended to exclude rights or remedies that cannot lawfully be excluded.